Terms & Conditions

Effective Date: August 18, 2026

These Terms and Conditions (“Terms”) govern your use of the I95 Moving website, requests for moving estimates, reservations, communications, and services arranged through I95 Moving.

By accessing this website, requesting an estimate, making a reservation, paying a deposit, signing or electronically accepting an agreement, or otherwise engaging I95 Moving for services, you acknowledge that you have read, understand, and agree to these Terms.

1. Company Information

I95 Moving
500 Gulfstream Blvd, Ste 205
Delray Beach, FL 33483

USDOT: 9831270
MC: 59900615
Phone: (888) 693-8606
Email: info@i-95moving.com
Website: i-95moving.com

I95 Moving is an FMCSA-registered and licensed household goods moving broker.

2. Broker Status

I95 Moving is a household goods moving broker and is not the motor carrier that physically transports an individual shipper’s household goods.

I95 Moving arranges and coordinates household goods transportation through properly authorized motor carriers.

The motor carrier assigned to the shipment is responsible for the physical pickup, loading, transportation, unloading, and delivery of the customer’s household goods and will issue the applicable transportation documents.

I95 Moving does not operate the motor vehicle used to transport an individual shipper’s household goods.

3. Services

I95 Moving arranges local and long-distance moving solutions based on availability, location, applicable law, and customer needs.

Services may include:

• Local moving
• Long-distance and interstate moving
• Loading and unloading
• Standard furniture disassembly and reassembly
• Packing services
• Unpacking services
• Furniture and household-goods wrapping
• Specialty packing and wrapping
• Storage options
• Other related moving services when requested and available

Services included in a particular move will be identified in the customer’s estimate, agreement, inventory, or other applicable documentation.

4. Moving Estimates

Any initial quote, telephone quote, online estimate, preliminary estimate, or pricing discussion is based upon the information supplied by the customer.

Customers are responsible for providing complete and accurate information concerning their move.

The estimated price may depend upon factors including:

• Origin and destination
• Distance
• Shipment size
• Shipment weight or volume
• Number and type of household goods
• Number of boxes
• Packing requirements
• Storage requirements
• Furniture requiring disassembly or reassembly
• Fragile or specialty items
• Stairs
• Elevators
• Long carries
• Shuttle requirements
• Parking restrictions
• Building access
• Additional labor
• Requested moving dates
• Other services or circumstances affecting the move

When I95 Moving provides a transportation estimate on behalf of an authorized household goods motor carrier, the estimate will be prepared on behalf of that motor carrier and based upon the applicable motor carrier’s published tariff.

The applicable carrier’s tariff is available for inspection from the carrier upon reasonable request.

5. Accuracy of Customer Information

The customer represents that all information provided to I95 Moving is accurate to the best of the customer’s knowledge.

The customer is responsible for notifying I95 Moving promptly if the scope of the move changes.

This includes changes involving:

• Inventory
• Number of boxes
• Furniture
• Pickup address
• Delivery address
• Move date
• Packing requirements
• Storage requirements
• Access conditions
• Specialty items
• Additional stops
• Requested services

Failure to disclose material information may result in revised pricing, additional services, scheduling changes, equipment changes, additional labor requirements, or other modifications to the move.

6. Changes to Inventory or Services

An estimate is based upon the inventory and services disclosed when the estimate is prepared.

If additional household goods or services are requested or discovered before loading, the estimate may need to be revised in accordance with applicable law and carrier requirements.

Additional services may include, but are not limited to:

• Additional household goods
• Additional boxes
• Packing
• Unpacking
• Specialty wrapping
• Crating
• Storage
• Stair carries
• Elevator service
• Long carries
• Shuttle service
• Additional labor
• Additional stops
• Difficult access
• Oversized or unusually heavy items

The customer should review any revised estimate before authorizing additional services.

7. Deposits and Reservation Payments

A deposit or reservation payment may be required to reserve moving services and begin the process of arranging transportation.

The amount of any required deposit will be disclosed before payment is collected.

The customer authorizes I95 Moving to process the agreed deposit or payment using the payment method voluntarily provided by the customer.

Deposits are subject to the cancellation and refund provisions stated below.

Transportation charges payable to the motor carrier may be separate from amounts paid to I95 Moving and will be disclosed in the applicable moving documentation.

8. Cancellation and Refund Policy

Should you elect to cancel your move with I95 Moving, your moving broker, you must submit your cancellation request by email to:

info@i-95moving.com

The cancellation request must be received within forty-eight (48) hours of signing or electronically accepting the original agreement in order to qualify for a refundable deposit, subject to the seven-business-day exception below.

48-Hour Cancellation Period

If I95 Moving receives the cancellation request within forty-eight (48) hours of the original agreement being signed, the customer will receive a full refund of the applicable deposit, provided that the move was not booked within seven (7) business days of the scheduled pickup date.

Moves Booked Within Seven Business Days

If a move is booked within seven (7) business days of the scheduled pickup date, the deposit is non-refundable, including when cancellation occurs within forty-eight (48) hours of booking.

Future Move Credit

When a deposit becomes non-refundable under this policy, the customer may apply the deposit as a credit toward a future qualifying move booked through I95 Moving for up to twelve (12) months from the date of the original signed agreement.

The future move remains subject to availability, current pricing, carrier availability, applicable tariffs, location, and service requirements.

Any additional amount required for the future move remains the customer’s responsibility.

Unused credits expire twelve (12) months after the original agreement date unless I95 Moving agrees otherwise in writing.

Refund Processing

Any refund for which the customer qualifies under this policy will be processed within thirty (30) business days after I95 Moving receives a valid cancellation request.

Original Agreement Controls Cancellation Period

The cancellation period begins on the date the customer’s original agreement is signed or electronically accepted.

Signing an amendment, revised estimate, updated inventory, updated agreement, addendum, or other subsequent document does not restart, extend, or create a new forty-eight-hour cancellation period.

Only the original booking date will be used when determining eligibility for a refundable deposit.

9. Cancellation Requests

All cancellation requests must be submitted in writing by email to:

info@i-95moving.com

Customers should include:

• Full name
• Moving reference or reservation number, if available
• Pickup location
• Scheduled pickup date
• Reason for cancellation
• Telephone number
• Email address

Customers are encouraged to retain a copy of their cancellation email and any response received from I95 Moving.

Verbal cancellation requests alone may not be sufficient to establish that a cancellation was submitted within the applicable cancellation period.

10. Payment Disputes and Chargebacks

Customers agree to make a good-faith effort to contact I95 Moving regarding any billing or payment dispute before pursuing additional remedies when reasonably practicable.

Customers may contact I95 Moving at:

Phone: (888) 693-8606
Email: info@i-95moving.com

By entering into an agreement with I95 Moving, the customer acknowledges the cancellation, deposit, and refund policies described in these Terms and in the applicable signed agreement.

Customers agree not to knowingly or intentionally make false, fraudulent, or materially misleading statements to a credit card company, financial institution, merchant processor, payment provider, or other party concerning a legitimately authorized transaction.

If a payment dispute or chargeback is initiated, I95 Moving reserves the right to provide the applicable payment processor, bank, credit card company, or financial institution with documentation concerning the transaction, including:

• Signed agreements
• Electronic signatures
• Payment authorization records
• Estimates
• Inventories
• Email communications
• Text communications
• Call records where lawfully maintained
• Cancellation requests
• Cancellation policies
• Transaction records
• Service records
• Carrier assignment information
• Other documentation relevant to the transaction

Nothing in these Terms is intended to waive, eliminate, or restrict any consumer right relating to billing errors, unauthorized transactions, fraud, chargebacks, or payment disputes that cannot legally be waived under applicable federal or state law.

Where permitted by applicable law, I95 Moving reserves the right to pursue remedies for knowingly fraudulent payment disputes or other intentional misconduct, including recovery of actual damages and other amounts legally recoverable.

11. Voluntary Agreement

By signing or electronically accepting an agreement with I95 Moving, the customer represents that:

• The customer has been given an opportunity to read the agreement;
• The customer understands the material terms of the agreement;
• The customer understands the cancellation and refund policy;
• The customer is entering into the agreement voluntarily;
• The customer has not been forced, threatened, or improperly coerced into entering into the agreement;
• The customer has the legal capacity and authority to enter into the agreement; and
• The customer has had an opportunity to ask questions before accepting the agreement.

The customer’s signature or electronic acceptance constitutes acknowledgment and acceptance of the applicable agreement.

12. Motor Carrier Assignment

I95 Moving arranges transportation through authorized household goods motor carriers based on factors that may include:

• Pickup location
• Delivery location
• Move dates
• Shipment size
• Equipment requirements
• Service requirements
• Carrier availability
• Applicable operating authority

Carrier availability may change.

Where legally permissible and reasonably necessary, a different authorized motor carrier may be assigned because of scheduling, operational requirements, equipment availability, safety concerns, or other circumstances.

The identity and required registration information of the applicable motor carrier will be provided in accordance with applicable law.

13. Motor Carrier Responsibility

The authorized motor carrier assigned to the shipment is responsible for the physical transportation of the customer’s household goods.

Once the carrier takes possession of the shipment, matters relating to the physical transportation of the shipment are generally governed by the carrier’s applicable documents, tariff, bill of lading, valuation selection, and applicable transportation law.

I95 Moving does not physically possess or transport the customer’s household goods.

14. Bill of Lading

The transporting motor carrier will issue the bill of lading required for the transportation of the customer’s shipment.

The bill of lading is the transportation contract between the customer and the motor carrier responsible for transporting the shipment.

The customer should carefully review the bill of lading and all accompanying documents before signing.

Customers should retain copies of all moving documents until:

• The shipment has been delivered;
• All charges have been resolved; and
• Any applicable claims have been resolved.

If transportation-related provisions of these website Terms conflict with mandatory terms in the carrier’s bill of lading or applicable law, the applicable transportation documents and governing law will control with respect to the physical transportation of the shipment.

15. Pickup and Delivery Dates

Pickup and delivery dates may be provided as dates, windows, or estimated periods.

Unless expressly stated otherwise in a written guaranteed-service agreement, estimated pickup and delivery dates are not guarantees.

Transportation may be affected by circumstances including:

• Traffic
• Weather
• Hurricanes
• Flooding
• Road closures
• Mechanical problems
• Carrier scheduling
• Federal hours-of-service requirements
• Access restrictions
• Customer-requested changes
• Natural disasters
• Government orders
• Accidents
• Operational disruptions
• Other circumstances beyond reasonable control

Customers should plan accordingly and should avoid making irreversible arrangements based solely upon an estimated pickup or delivery time unless guaranteed service has been expressly agreed upon in writing.

16. Customer Responsibilities

The customer agrees to:

• Provide accurate contact information;
• Provide accurate pickup and delivery information;
• Provide an accurate inventory;
• Identify unusually heavy or oversized items;
• Identify fragile or specialty items;
• Disclose stairs and elevators;
• Disclose parking or access restrictions;
• Disclose long-carry conditions;
• Notify I95 Moving of changes promptly;
• Be available at pickup and delivery or appoint an authorized representative;
• Review documents before signing;
• Comply with applicable payment requirements;
• Properly prepare items not being professionally packed; and
• Follow carrier requirements concerning prohibited or restricted items.

The customer is responsible for obtaining any building permissions, elevator reservations, parking permits, loading-dock reservations, or similar access arrangements unless expressly agreed otherwise.

17. Furniture Disassembly and Reassembly

Standard furniture disassembly and reassembly may be included when stated in the customer’s moving agreement.

Certain furniture may not qualify as standard furniture and may require specialized labor or services.

Examples may include:

• Custom furniture
• Built-in furniture
• Specialty beds
• Murphy beds
• Pool tables
• Exercise equipment
• Large entertainment systems
• Antiques
• Items requiring specialized technicians

Customers should identify specialty furniture before moving day.

18. Packing and Unpacking

Packing and unpacking services may be available for an additional charge when requested.

Customers who pack their own belongings are responsible for using appropriate boxes, cushioning, packing materials, sealing methods, and protection appropriate for the contents.

Improperly packed customer-packed items may be subject to limitations under applicable carrier rules and transportation law.

Customers should identify fragile, unusual, valuable, or specialty items before pickup.

19. Specialty Wrapping and Packing

Additional protection may be available for furniture, fragile items, artwork, mirrors, electronics, glass, antiques, and other household goods requiring special attention.

Specialty wrapping, packing, crating, or other services may result in additional charges when not included in the original estimate.

The applicable services and charges should be documented before they are performed whenever required.

20. Storage

Storage options may be available depending upon:

• Location
• Move type
• Carrier
• Availability
• Required storage period
• Shipment size
• Delivery requirements

Storage may be provided by the transporting carrier or another applicable service provider.

Storage terms may include separate charges relating to:

• Storage duration
• Warehouse handling
• Redelivery
• Access
• Shuttle service
• Additional transportation
• Labor

Any storage-specific agreement or terms provided for a particular shipment will govern those storage services.

21. Prohibited and Restricted Items

Customers may not knowingly include illegal, hazardous, explosive, flammable, corrosive, or otherwise prohibited materials in a household goods shipment.

Restricted items may include:

• Gasoline
• Propane
• Explosives
• Fireworks
• Certain chemicals
• Flammable liquids
• Hazardous materials
• Perishable food
• Plants
• Certain firearms or ammunition
• Other items prohibited by law or carrier policy

Customers should personally retain items such as:

• Cash
• Jewelry
• Passports
• Identification documents
• Financial records
• Irreplaceable photographs
• Prescription medications
• Important legal documents
• Keys
• Other high-value or irreplaceable personal property

The transporting carrier’s policies and applicable law control what may be placed in the shipment.

22. Loss or Damage Claims

The authorized motor carrier is responsible for household goods while those goods are in the carrier’s custody, subject to applicable transportation law, the carrier’s bill of lading, the customer’s valuation selection, and other applicable terms.

Claims involving loss or physical damage during transportation should be submitted to the responsible motor carrier using the carrier’s applicable claims process.

Customers should inspect their shipment at delivery and document missing or visibly damaged items.

I95 Moving will reasonably assist the customer in identifying the applicable motor carrier when necessary, but I95 Moving is not the motor carrier responsible for adjudicating transportation loss or damage claims.

23. Valuation and Liability Protection

The transporting motor carrier will provide applicable information regarding valuation or liability protection for interstate household goods transportation.

The customer’s selection concerning valuation or liability protection is governed by the carrier’s transportation documents and applicable law.

Customers should review their available options carefully before the shipment is transported.

I95 Moving does not independently provide insurance coverage unless expressly stated in a separate written agreement.

24. Local and Intrastate Moves

Federal interstate household goods regulations may not apply in the same manner to moves occurring entirely within one state.

Local or intrastate moves may be subject to the laws, licensing requirements, tariffs, consumer protections, and regulations of the applicable state.

Any state-specific requirements that cannot legally be waived will remain applicable.

25. Federal Consumer Information

Customers planning an interstate household goods move are encouraged and, where applicable, required to receive or review Federal Motor Carrier Safety Administration consumer information, including:

Your Rights and Responsibilities When You Move

and

Ready to Move? – Tips for a Successful Interstate Move

These materials provide important information concerning interstate household goods moves, estimates, bills of lading, liability, payments, delivery, disputes, and consumer rights.

I95 Moving will provide access to applicable FMCSA consumer information as required by federal law.

26. Website Information

I95 Moving makes reasonable efforts to provide accurate information through its website.

Website information may include:

• Service descriptions
• Pricing examples
• National average moving costs
• General moving information
• Promotional offers
• Estimated transit information
• Service-area information

Unless expressly incorporated into a written agreement, website content is general informational or promotional material and does not constitute a guaranteed price, guaranteed pickup date, guaranteed delivery date, or binding transportation agreement.

27. Free Moving Estimates

Submitting a request for a free estimate does not obligate the customer to purchase services.

Likewise, submitting a form does not guarantee:

• Availability
• A particular motor carrier
• A specific price
• A specific pickup date
• A specific delivery date
• Acceptance of a shipment

A reservation becomes subject to applicable contractual terms when the customer accepts the applicable agreement and completes any required booking requirements.

28. Promotions and Discounts

Promotional discounts or advertised offers may be subject to specific eligibility requirements, expiration dates, routes, services, availability, or other conditions.

Unless otherwise stated in writing, promotional offers:

• May not be combined with other promotions;
• Have no cash value;
• May be modified or discontinued;
• Apply only to qualifying transactions; and
• Do not override required carrier charges or applicable tariffs.

29. Communications

By voluntarily providing a telephone number or email address, the customer authorizes I95 Moving to use that information to communicate regarding:

• Estimate requests
• Reservations
• Scheduling
• Move details
• Customer service
• Payment matters
• Changes to the move
• Transportation updates
• Other transactional matters

Marketing calls, emails, or text messages will be subject to applicable consent requirements and applicable law.

Customers may opt out of marketing communications using the applicable opt-out method.

An opt-out from marketing does not prevent transactional communications reasonably necessary to administer a requested or existing move.

I95 Moving may obtain consent to send customer care text messages verbally during telephone conversations with prospective or existing customers.

When requesting verbal consent, an I95 Moving representative will ask the customer the following:

“Do you agree to receive Customer care text messages from I95 Moving? Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://i-95moving.com/privacy/ to see our privacy policy and https://i-95moving.com/terms/ for our Terms of Service.”

Consent to receive text messages is not a condition of purchasing moving services.

Customers may opt out of text messaging at any time by replying STOP. Customers may reply HELP for assistance. Message and data rates may apply, and messaging frequency may vary depending on the customer’s interactions and service needs.

I95 Moving may maintain records of verbal consent as reasonably necessary to document the customer’s authorization to receive text communications.

30. Electronic Signatures and Records

The customer agrees that electronic signatures, electronic acceptance, digital agreements, and electronic records may be used in connection with services provided or arranged through I95 Moving.

To the extent permitted by applicable law, an electronic signature or electronic acceptance will have the same effect as a handwritten signature.

Customers are responsible for reviewing documents before electronically accepting them.

31. Third-Party Services

I95 Moving may utilize third-party service providers in connection with business operations.

These providers may include:

• Authorized motor carriers
• Storage providers
• Payment processors
• Software providers
• Customer relationship management providers
• Communication providers
• Website hosting providers
• Other service vendors

Third parties may maintain their own contracts, policies, terms, and privacy practices.

32. Intellectual Property

Unless otherwise indicated, original content appearing on the I95 Moving website, including branding, graphics, written copy, designs, layouts, and other proprietary materials, belongs to I95 Moving or is used with permission.

Such materials may not be copied, reproduced, republished, distributed, modified, or commercially exploited without appropriate authorization.

Third-party trademarks and other intellectual property remain the property of their respective owners.

33. Website Availability

I95 Moving does not guarantee that its website will be continuously available, uninterrupted, secure, or free from technical errors.

The website may occasionally be unavailable because of:

• Maintenance
• Updates
• Hosting issues
• Network failures
• Cybersecurity measures
• Third-party interruptions
• Events beyond reasonable control

34. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and general information made available through it are provided on an “as is” and “as available” basis.

Nothing in this provision limits any warranty, consumer protection, or legal right that cannot legally be excluded.

Specific moving services are governed by the applicable written agreements and transportation documents.

35. Limitation of Liability

To the fullest extent permitted by applicable law, I95 Moving will not be liable solely as a result of use of the website for indirect, incidental, exemplary, punitive, special, or consequential damages.

Nothing in these Terms is intended to eliminate or limit liability where such elimination or limitation is prohibited by applicable law.

Responsibility for the physical transportation of household goods, including applicable loss or damage liability while goods are in the custody of the motor carrier, is governed by applicable transportation law and the motor carrier’s transportation documents.

36. Force Majeure

Performance may be delayed or prevented because of circumstances beyond reasonable control.

Such circumstances may include:

• Hurricanes
• Tropical storms
• Floods
• Fires
• Severe weather
• Natural disasters
• Road closures
• Government orders
• Civil emergencies
• Accidents
• Labor disruptions
• Widespread utility failures
• Transportation infrastructure disruptions
• Other unforeseen circumstances beyond reasonable control

Rights and obligations arising from such circumstances remain subject to applicable law and contractual requirements.

37. Fraud and Misrepresentation

Customers may not knowingly provide false or fraudulent information concerning:

• Identity
• Payment authorization
• Inventory
• Pickup or delivery location
• Ownership or authority over household goods
• Cancellation
• Payment disputes
• Services received
• Other material aspects of the transaction

I95 Moving reserves all rights and remedies available under applicable law when intentional fraud or material misrepresentation occurs.

38. Enforcement and Legal Expenses

If a party materially breaches an applicable agreement, the non-breaching party may pursue remedies legally available under the agreement and applicable law.

Where permitted by law or expressly authorized by an enforceable agreement, I95 Moving may seek recovery of reasonable attorney’s fees, court costs, actual damages, and other legally recoverable expenses.

Nothing in these Terms creates an automatic monetary judgment against a customer without the legal process required by applicable law.

39. No Waiver

A failure by I95 Moving to exercise or enforce any right or provision of these Terms on one occasion does not constitute a permanent waiver of that right or provision.

Any waiver must be valid under applicable law and applies only to the matter for which the waiver was given.

40. Binding Effect

These Terms and the applicable customer agreement will, to the extent legally applicable, be binding upon and benefit the parties and their respective lawful:

• Personal representatives
• Administrators
• Executors
• Heirs
• Successors
• Permitted assigns

No customer may assign contractual rights or obligations to another party without consent where such consent is legally required.

41. Severability

If a court or other authority of competent jurisdiction determines that any provision of these Terms is invalid, illegal, or unenforceable, that provision will be interpreted or limited to the maximum extent legally permissible.

The remaining provisions will continue in full force and effect.

42. Governing Law

These Terms will generally be governed by applicable federal law and, where federal law does not control, the laws of the State of Florida, without regard to conflict-of-law principles.

Local and intrastate transportation may also be governed by the law of the jurisdiction applicable to that particular move.

Nothing in this provision deprives a consumer of a jurisdiction, remedy, protection, or substantive right that cannot legally be waived.

43. Entire Agreement

These Terms, together with any applicable:

• Signed estimate
• Binding or non-binding estimate
• Booking agreement
• Inventory
• Payment authorization
• Addendum
• Revised estimate
• Carrier documents
• Bill of lading
• Storage agreement
• Other incorporated written documentation

constitute the applicable agreements relating to the services described therein.

No oral statement will modify a written agreement unless the modification is recognized as valid under applicable law or is confirmed in an applicable written agreement.

44. Conflicting Terms

If these general website Terms conflict with a more specific written agreement signed by the customer and I95 Moving, the specific written agreement will control with respect to the matter it specifically addresses, subject to applicable law.

With respect to the actual transportation of household goods by a motor carrier, the motor carrier’s bill of lading, tariff, valuation documents, and other applicable transportation documents will control to the extent required by law.

45. Amendments and Updated Agreements

Changes to a customer’s inventory, dates, locations, services, or other move details may require an amended estimate or other updated documentation.

Signing an amended or updated document does not restart the cancellation period described in Section 8.

The cancellation and refund period remains calculated from the date of the customer’s original booking agreement.

46. Changes to These Terms

I95 Moving may revise these website Terms periodically to reflect changes in:

• Services
• Business practices
• Technology
• Regulatory requirements
• Applicable law

Updated Terms will be posted on this website with a revised effective date.

Changes will not retroactively alter contractual rights where doing so is prohibited by applicable law.

47. Customer Acknowledgment

By signing or electronically accepting an agreement with I95 Moving, the customer acknowledges that the customer:

1. Has reviewed the applicable estimate and agreement;
2. Has reviewed the cancellation and refund policy;
3. Has provided an inventory believed to be accurate;
4. Understands that changes to inventory or services may affect pricing;
5. Understands I95 Moving’s status as a household goods moving broker;
6. Understands that an authorized motor carrier will physically transport the shipment;
7. Has had an opportunity to ask questions; and
8. Voluntarily agrees to the applicable contractual terms.

48. Contact Information

Questions concerning these Terms, reservations, cancellations, deposits, refunds, or services may be directed to:

I95 Moving
500 Gulfstream Blvd, Ste 205
Delray Beach, FL 33483

Phone: (888) 693-8606
Email: info@i-95moving.com
Website: i-95moving.com

USDOT: 9831270
MC: 59900615